Returns

RETURNS

Returns and exchanges are accepted within 14 days of delivery. Items must be unused, undamaged, and in their original packaging. 
Please note: Custom prints are not eligible for returns or exchanges.

To make a return: 

1. Email contact@heykelly.co.uk with the following information within 14 days of receiving your order:

    Your order number
    The product(s) you would like to return
    The reason for return

2. Please package your item in the original packaging and return it the address provided by us. The customer is responsible for the cost of return. We advise using a tracked service to ensure your delivery makes it back to us safely and securely, so please retain your proof of postage.

3. As soon as your return has been received, your refund will be issued to the original payment method. Please allow 7 business days for processing.

EXCHANGES

If you’d like to swap for a different print, please follow the return steps above, then simply place a new order for the one you’d like instead.

CANCELLATION

As all HeyKelly prints are made to order, we begin production shortly after you place your order. For that reason, we’re unable to cancel orders once they’ve been submitted.